Get Help
Find help near Hot Springs.
Organizations that serve people in the 28743 ZIP code, closest first.
No matches. Call NC 211 at 2-1-1 for help finding a program.
Right now: 911 Emergency 988 Crisis 211 Not sure?
Best matches
Police, fire and rescue
9 placesFor an emergency, call 911.
Hot Springs
Hot Springs Police Department
Police for the town of Hot Springs. For an emergency, call 911.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Hot Springs
Hot Springs
Hot Springs Volunteer Fire Department
Fire and emergency response.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 93 Forest Service Dr., Hot Springs
911 for emergencies
Spring Creek
Spring Creek Volunteer Fire Department
Fire and emergency response.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 13131 NC 209, Hot Springs
Hot Springs
Country Volunteer Fire Department
Fire and emergency response.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 486 Church Rd., Hot Springs
Marshall
Madison County Emergency Management
The county emergency plan and hazard checklists. Also posts French Broad River debris warnings.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 348 Medical Park Dr., Marshall
By phone
Madison County E911
911 dispatch. Posts updates on the Madison County 911 Facebook page.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
911 for emergencies
Marshall
Madison County Sheriff’s Office
Law enforcement.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 348 Medical Park Dr., Marshall
Marshall
Madison County EMS
Ambulance service.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 1443 NC 213, Marshall
Marshall
NC Forest Service, Madison County
Local state forestry office.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 5210 US 25-70 Bypass, Suite A, Marshall
For a fire or medical emergency, always call 911. The fire department numbers above may not be staffed.
Food
24 placesHot Springs has a pantry at the Salvation Army, a 24/7 shelf at Sara Jo's Station, and a monthly distribution. For help finding more food or signing up for SNAP, call the MANNA Food Helpline at 828-290-9749. NC Cooperative Extension keeps a current county food list.
Pantries and free food
Hot Springs
Salvation Army, Hot Springs
Food pantry for Madison County residents.
- When
- 2nd Wednesday, 9 a.m. to noon. Other days by appointment
- Who
- Anyone — call to confirm
- Where
- 3421 US 25/70
Hot Springs
Sara Jo’s Station pantry
Shelf-stable food. Open to anyone.
- When
- 24/7
- Who
- Anyone — call to confirm
- Where
- 39 NW US 25/70
Spring Creek
Spring Creek Community Center
Food pantry and fresh produce.
- When
- 2nd and 4th Fridays, 1 to 2:30 p.m.
- Who
- Anyone — call to confirm
- Where
- 13075 NC 209
Marshall
Beacon of Hope Food Pantry
Client-choice groceries each week. Amount depends on household size.
- When
- Weekdays, noon to 4 p.m.
- Who
- Qualifying households. Call to confirm.
- Where
- 5111 US 25/70, Marshall
Marshall
Laurel Community Center
MANNA pantry and a 24/7 shelf.
- When
- Pantry Tuesday to Friday, 10 a.m. to 2 p.m. Produce 3rd Friday, 4 to 6 p.m.
- Who
- Anyone — call to confirm
- Where
- 4100 NC 212, Marshall
Mars Hill
Mars Hill United Methodist Little Free Pantry
Take or leave food. Open to anyone.
- When
- 24/7
- Who
- Anyone — call to confirm
- Where
- 201 S. Main St., Mars Hill
Mars Hill
Mars Hill Baptist Church: food
Shelf-stable food.
- When
- Weekdays, 10 a.m. to 2 p.m.
- Who
- Anyone — call to confirm
- Where
- 67 N. Main St., Mars Hill
Mars Hill
Ebbs Chapel Community Center: food pantry
Food pantry.
- When
- Saturdays, 9 to 11 a.m.
- Who
- Anyone — call to confirm
- Where
- 281 Laurel Valley Rd., Mars Hill
Marshall
Center Community Center pantry
Shelf-stable food.
- When
- 24/7
- Who
- Anyone — call to confirm
- Where
- 1300 Grapevine Rd., Marshall
Marshall
Walnut Community Center
Fresh produce.
- When
- Wednesdays, 1 to 5 p.m.
- Who
- Anyone — call to confirm
- Where
- 46 School Rd., Marshall
Email walnutnc.communitycenter@gmail.com
Marshall
ROAR Mutual Aid Hub: food and household items
Food and household items.
- When
- Saturdays, 10 a.m. to 4 p.m.
- Who
- Anyone — call to confirm
- Where
- 798 Walnut Creek Rd., Marshall
Marshall
Madison County Health Department: food shelf
Shelf-stable food.
- When
- Weekdays, 8 a.m. to 5 p.m.
- Who
- Anyone — call to confirm
- Where
- 493 Medical Park Dr., Marshall
Marshall
YMCA Mobile Market
Free produce for all.
- When
- 1st and 3rd Wednesdays, 1 to 2 p.m. In months with five Wednesdays, 2nd and 4th Wednesdays.
- Who
- Anyone — call to confirm
- Where
- Cooperative Extension, 258 Carolina Ln., Marshall
Marshall and Mars Hill
Marshall and Mars Hill libraries
Free pantries.
- When
- Library hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Marshall 828-649-3741. Mars Hill 828-689-5183
Newport, TN
Second Harvest Mobile Pantry, Cocke County
Drive-through food distribution. Anyone is welcome. Bring nothing.
- When
- 4th Tuesday, 10 a.m., until food runs out
- Who
- Anyone — call to confirm
- Where
- Cocke County Fairgrounds, 112 Fairgrounds Circle, Newport
Meals, SNAP and WIC
8 county sites
Senior meals, Madison County Community Services
Weekday lunches at 8 sites; call your site for its days. Hot Springs site: 356 NW US 25/70. Spring Creek site: 13077 NC 209. Reserve 24 hours ahead. Home delivery for homebound seniors.
- When
- Call for hours
- Who
- Adults 60 and older. Home delivery needs a doctor's statement
- Where
- Phone or online
Hot Springs 828-622-7427. Spring Creek 828-622-7544. Marshall Senior Center 828-649-0722
Marshall
SNAP (food assistance), Madison County DSS
Monthly food benefits. Apply in person or online at ePASS.
- When
- Call for hours
- Who
- Income-eligible households
- Where
- 5707 US 25/70, Suite 1, Marshall
828-649-2711, weekdays 8 a.m. to 5 p.m.
Marshall
WIC, Madison County Health Department
Healthy food for pregnant women, new mothers, and children under 5.
- When
- Call for hours
- Who
- Income-eligible families
- Where
- Phone or online
All county schools
Madison County Schools meals
Free breakfast and lunch for every student in 2026–27.
- When
- Call for hours
- Who
- All students
- Where
- Phone or online
Mars Hill
Mars Hill Farmers & Artisans Market
Takes SNAP and doubles it. Takes senior market vouchers.
- When
- Saturdays, 10 a.m. to 1 p.m.
- Who
- Anyone. Closed for the season. Reopens in spring.
- Where
- Mars Hill University
By phone
Farm Fresh Produce Prescription (ASAP)
A clinic such as Hot Springs Health Program can prescribe $20 to $60 a week for fresh fruits and vegetables, by household size. Spend it at farmers markets, including in Madison County. You need a referral from a clinic that takes part.
- When
- Call for hours
- Who
- People with or at risk of a diet-related health condition who are on Medicaid or CHIP, or eligible for SNAP or free or reduced lunch
- Where
- Phone or online
By phone
MANNA FoodBank Food Helpline
Finds pantries near you and helps you apply for SNAP.
- When
- Call for hours
- Who
- Anyone in Western NC
- Where
- Phone or online
828-290-9749, call or text, weekdays 9 a.m. to 4 p.m.
Online
ePASS: apply online for NC benefits
Apply online for food assistance (SNAP), Medicaid and energy help.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Help: Madison County DSS 828-649-2711
Clothing and household goods
Marshall
Beacon of Hope Thrift Store
Low-cost clothing, linens, books, household goods and small appliances. Sales support Beacon of Hope's food pantry.
- When
- Wednesday to Sunday, 10 a.m. to 5 p.m.
- Who
- Anyone — call to confirm
- Where
- 148 S. Main St., Marshall
Heat and bills
10 placesApply to Madison County DSS first. Households with someone 60 or older or disabled can apply for heating help December 1 to 31. Everyone else applies starting in January.
Help with bills
Marshall
LIEAP (Low Income Energy Assistance), Madison County DSS
One heating payment per year, sent to your fuel or power company. Apply online through ePASS or at DSS.
- When
- Dec. 1 to 31 if someone in the home is 60 or older, or disabled and gets adult services. Everyone else: Jan. 1 to March 31, or until the money runs out.
- Who
- Households at or below 130% of the federal poverty level that pay for heat
- Where
- Phone or online
Marshall
Crisis Intervention Program, Madison County DSS
Help in a heating or cooling emergency, such as a shutoff notice. Open year-round until funds run out.
- When
- Call for hours
- Who
- Households at or below 150% of the federal poverty level. Bring a utility bill
- Where
- Phone or online
Marshall
Neighbors in Need
Short-term help with heating, power bills, and food. Heating help starts the first Tuesday in December.
- When
- Call for hours
- Who
- Madison County residents. People 60 and older apply to DSS first
- Where
- Call for location
828-206-2001. Tuesdays, 1 to 3 p.m.
Mars Hill
Mars Hill Baptist Church: heating help
Emergency heating and utility help when funds allow.
- When
- Call for hours
- Who
- Ask
- Where
- 67 N. Main St., Mars Hill
Mars Hill
St. Andrew’s Catholic Church
Help with electric and gas bills when funds allow.
- When
- Call for hours
- Who
- Ask
- Where
- 149 Brook St., Mars Hill
Marshall
French Broad EMC
Electric co-op. Ask about payment options such as FlexPay.
- When
- Call for hours
- Who
- Members
- Where
- 3043 NC 213, Marshall
828-649-2051, weekdays 8 a.m. to 4:30 p.m.
By phone
Duke Energy Progress
Ask about the Share the Light Fund for past-due bills.
- When
- Call for hours
- Who
- Duke customers
- Where
- Phone or online
By phone
NC 211
Free help finding local services: food, housing, utilities, health care and more. Open 24/7, in most languages.
- When
- 24/7
- Who
- Anyone — call to confirm
- Where
- Phone or online
Dial 211 or 1-888-892-1162
Online
Lifeline phone and internet discount
Takes up to $9.25 a month off your phone or internet bill.
- When
- Call for hours
- Who
- People on SNAP, Medicaid or some other programs, or with low income
- Where
- Phone or online
800-234-9473, daily 9 a.m. to 9 p.m.
Firewood, propane and weatherization
By phone
Community Action Opportunities
Weatherization: air sealing, insulation, and heating system repair or replacement.
- When
- Call for hours
- Who
- Income-eligible households. Madison County is listed as a service area. Call to confirm
- Where
- Phone or online
Tennessee: None found that serve 28743 residents.
Housing and shelter
9 placesMadison County has no emergency shelter. If you need a place to stay tonight, call NC 211.
Public and affordable housing
Hot Springs
Hot Springs Housing Authority
Public housing for 58 low- and moderate-income households.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 50 Walnut St., Hot Springs
Mars Hill
Madison County Housing Authority
Section 8 Housing Choice Vouchers and family public housing. The Section 8 voucher waitlist is closed (last opened September 2026). The family public housing waitlist is open.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 160 Ivy Ridge, Mars Hill
Marshall
Marshall Housing Authority
Public housing.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 630 N. Main St., Marshall
Mars Hill
Mars Hill Housing Authority
Public housing.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 28 N. Main St., Mars Hill
Asheville
Mountain Housing Opportunities
Affordable housing and home repair for low- to moderate-income families in Buncombe, Henderson, Madison, and Haywood counties.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Asheville
Rent and eviction help
By phone
Madison County Schools homeless liaison
Help for students and families without stable housing.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
By phone
Pisgah Legal Services: housing help
Free help with eviction, tenant rights, and keeping your home.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
By phone
NC Housing Finance Agency: foreclosure help
Free housing counseling at any stage of foreclosure. Counselors work with your mortgage company and can refer you to free legal help.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Online
Tenant rights after a disaster
Free guide from Legal Aid of NC on repairs, ending a lease when your home can't be lived in, and why not to hold back rent. The NC Department of Justice takes landlord complaints at the number here.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
NC Department of Justice 1-877-566-7226
No Tennessee shelter confirmed it takes North Carolina residents.
Home repair and recovery
14 placesStart with MARC. It is Madison County's long-term recovery group and knows which programs are still open. Many Helene programs closed in 2025 and 2026.
Repairs and rebuilding
Hot Springs
Hot Springs and Spring Creek collection centers
Drop off household trash, recycling, metal and appliances close to home. Show your Solid Waste Disposal Card. Large loads, construction debris and electronics go to the landfill in Marshall.
- When
- Monday and Friday 7:30 a.m. to 6 p.m. Wednesday 7:30 a.m. to 5:30 p.m. Saturday 8 a.m. to 5 p.m.
- Who
- Anyone — call to confirm
- Where
- 83 Cogdills Dr., Hot Springs, and 13121 NC 209, Spring Creek
Marshall
MARC (Madison Alliance for Rebuilding Communities)
Home repair, construction, and help finding recovery programs. Apply on the website.
- When
- Call for hours
- Who
- People in the Marshall, Mars Hill, and Hot Springs areas
- Where
- Marshall
828-222-3665 (call or text)
Marshall
Community Housing Coalition of Madison County
Urgent home repairs for income-eligible Madison County residents.
- When
- Call for hours
- Who
- Madison County residents with income below 80% of the area median
- Where
- 798A Walnut Creek Rd., Marshall
828-649-1200. Leave name, address, and phone, and ask for an application
Marshall
Madison County landfill
Take trash, appliances, construction and demolition debris, tires, electronics and large loads. Bring your Solid Waste Disposal Card; it comes with your property tax bill. No yard waste, limbs or stumps.
- When
- Weekdays 8 a.m. to 4:30 p.m. Saturday 8 a.m. to noon
- Who
- Anyone — call to confirm
- Where
- 271 Craig Rudisill Rd., Marshall
By phone
Asheville Area Habitat for Humanity, Helene repairs
Free repairs for storm damage. Has a project manager for Madison County.
- When
- Call for hours
- Who
- Buncombe and Madison residents with storm damage
- Where
- Phone or online
828-251-5702, weekdays 8:30 a.m. to 5 p.m.
By phone
Samaritan’s Purse Helene Rebuild
Rebuilds or replaces homes damaged by Helene.
- When
- Call for hours
- Who
- Owners who live in the home full time. Madison County is a service area. Income limits apply
- Where
- Phone or online
Permits and inspections
Hot Springs
Hot Springs Town Hall
Town water, sewer and trash bills, trash pickup in town, town taxes, zoning permits in town limits, and public records.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 186 Bridge St., Hot Springs
828-622-7591, weekdays 8 a.m. to 5 p.m.
Marshall
Madison County Planning and Zoning
Floodplain development permits and flood damage repair permits.
- When
- Call for hours
- Who
- Property owners
- Where
- Phone or online
Marshall
Madison County Inspections
Building inspections. Hot Springs and Spring Creek inspections happen Tuesdays and Thursdays. Call in inspections by 3 p.m. the day before.
- When
- Call for hours
- Who
- Property owners
- Where
- 5707 US 25/70, Marshall
828-649-3766, weekdays 7 a.m. to 4 p.m.
Marshall
Madison County Environmental Health
Well water testing and septic repair permits.
- When
- Weekdays 8 a.m. to noon and 1 to 3:30 p.m.
- Who
- County residents
- Where
- 493 Medical Park Dr., Marshall
Marshall
Madison Soil and Water Conservation District
Cost-share conservation programs.
- When
- Call for hours
- Who
- County landowners
- Where
- 4388 US 25/70, Suite 2, Marshall
Insurance and property records
Marshall
Madison County Register of Deeds
Certified copies of birth, death and marriage certificates, and copies of deeds and land records, for papers lost in the flood or to show you own your home. Search records online. Free fraud alerts on your property records.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 5707 US 25-70 Hwy., Suite 6, Marshall
828-649-3131, weekdays 8 a.m. to 5 p.m.
Marshall
Madison County Tax Assessor
Questions about your property value, tax bill or an appeal.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 5707 US 25-70 Hwy., Marshall
Assessor 828-649-3014. Tax Administration 828-649-0734. Weekdays 8 a.m. to 5 p.m.
By phone
NC Department of Insurance
Help with insurance claims and complaints.
- When
- Call for hours
- Who
- NC residents
- Where
- Phone or online
Tennessee: None found. The Cocke County recovery group serves Cocke County residents only.
Crisis and mental health
12 placesIf you or someone near you is in crisis, call or text 988, day or night. For a mental health crisis at home, RHA Mobile Crisis comes to you.
Crisis lines and teams
Marshall
My Sister’s Place
Free, confidential help for domestic violence and sexual assault: safe house, counseling, court advocacy, support groups.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- temporary office at 3477 US 213, Marshall
24-hour crisis line 828-649-2446 or 888-765-3441. Office 828-649-2582
By phone
988 Suicide & Crisis Lifeline
Free crisis support by call, text, or chat. Open to anyone, 24/7.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Call or text 988
Comes to you
RHA Mobile Crisis
A crisis team comes to your location. Serves Madison County, 24/7.
- When
- 24/7
- Who
- Anyone — call to confirm
- Where
- Phone or online
By phone
Vaya Health Crisis Line
Vaya manages public mental health, substance use, and disability services for Madison County. Its crisis line is open 24/7.
- When
- 24/7
- Who
- Anyone — call to confirm
- Where
- Phone or online
1-800-849-6127. Member services 1-800-962-9003
By phone
Hope4NC Helpline
Free support for stress after Helene, 24/7.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
By phone
NC Peer Warmline
Talk with someone who has lived through mental health or substance use challenges. You do not need to be in crisis. 24/7.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
By phone
Trans Lifeline
Peer support by phone from trans and nonbinary operators. You can stay anonymous. They won't call 911 or the police unless you ask. Spanish: press 2. For a 24/7 crisis line, call or text 988.
- When
- Call for hours
- Who
- Trans and questioning people
- Where
- Phone or online
877-565-8860, weekdays 1 to 9 p.m.
Counseling
Marshall
RHA Behavioral Health, Marshall
Outpatient mental health care. Vaya lists it as a walk-in crisis center.
- When
- Walk-in during weekday business hours
- Who
- Anyone — call to confirm
- Where
- 13 S. Main St., Marshall
Mars Hill or online
Free counseling for Madison residents
Up to 23 weeks of free counseling at Mars Hill Medical Center or online, through All Souls Counseling Center. For residents facing financial hardship.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Substance use
Marshall
Holler Harm Reduction
Free harm reduction supplies, with delivery.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Marshall
By phone
Quitline NC
Free help to quit tobacco.
- When
- 24/7
- Who
- NC residents 13 and older
- Where
- Phone or online
1-800-784-8669. Or text READY to 21586.
Online
Al-Anon Family Groups
Free support groups for family and friends of someone who drinks too much. Alateen is for teens. Find meetings in person, by phone or online.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
No Tennessee crisis service confirmed it serves North Carolina residents. From 28743, call 988. It connects you to North Carolina help.
Health care
55 placesThe Hot Springs Health Program runs four clinics in the county, including one in Hot Springs. Madison County has no hospital. The nearest emergency rooms are in Asheville and in Newport and Greeneville, Tennessee.
Doctors and clinics
Hot Springs
Hot Springs Medical Center
Hot Springs Health Program clinic for primary care, with its own pharmacy (828-622-3246). Weekdays 8:30 a.m. to 5 p.m. After hours, call this same number.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 66 NW US 25/70, Hot Springs
Marshall
Mashburn Medical Center
Hot Springs Health Program clinic for primary care, with its own pharmacy (828-689-7331). Weekdays 8:30 a.m. to 5 p.m. After hours, call this same number.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 590 Medical Park Dr., Marshall
Mars Hill
Mars Hill Medical Center
Hot Springs Health Program clinic for primary care, with its own pharmacy (828-689-7336). Weekdays 8:30 a.m. to 5 p.m., Saturdays and holidays 9 a.m. to 5 p.m., Sundays 1 to 5 p.m. After hours, call this same number.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 119 Mountain View Rd., Mars Hill
Marshall
Laurel Medical Center
Hot Springs Health Program clinic for primary care, with its own pharmacy (828-656-8151). Weekdays 8:30 a.m. to 5 p.m. After hours, call this same number.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 80 Guntertown Rd., Marshall
Marshall
Madison County Health Department
Shots, maternity care, family planning, child health, tobacco cessation, and WIC. Sliding fee. No one is turned away for inability to pay.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 493 Medical Park Dr., Marshall
Asheville
WNCAP (Western NC AIDS Project)
HIV and STD testing, case management, harm reduction.
- When
- Weekdays 9 a.m. to 5 p.m.
- Who
- Western NC
- Where
- 554 Fairview Rd.
Hospitals and emergency rooms
Asheville
Mission Hospital
Adult and children's emergency rooms. The region's Level I trauma center. Financial assistance for uninsured patients.
- When
- Call for hours
- Who
- Anyone. Financial assistance up to 400% of the federal poverty level
- Where
- 509 Biltmore Ave.
Newport, TN
Newport Medical Center
Hospital with an emergency room.
- When
- Call for hours
- Who
- Anyone, for emergencies
- Where
- 435 Second St., Newport
Greeneville, TN
Greeneville Community Hospital
Hospital with a 24/7 emergency room. Ballad Health financial assistance posts no residency rule.
- When
- Call for hours
- Who
- Anyone, for emergencies
- Where
- 1420 Tusculum Blvd., Greeneville
423-787-5000. Billing 888-288-5174
Emergency rooms must treat anyone, regardless of ability to pay or state.
Pharmacies
Hot Springs
Hot Springs Health Program Pharmacy, Hot Springs
The pharmacy inside Hot Springs Medical Center. Fill your prescription where you saw the doctor, usually the same day.
- When
- Call for pharmacy hours.
- Who
- Anyone — call to confirm
- Where
- 66 NW US 25/70, Hot Springs
Mars Hill
CVS Pharmacy, Mars Hill
Prescriptions and vaccines, with a drive-thru.
- When
- Call for pharmacy hours.
- Who
- Anyone — call to confirm
- Where
- 191 Carl Eller Rd., Mars Hill
Mars Hill
Ingles Pharmacy, Mars Hill
Prescriptions at the Ingles grocery store.
- When
- Weekdays 9 a.m. to 7 p.m., Saturdays 11 a.m. to 5 p.m., Sundays noon to 4 p.m.
- Who
- Anyone — call to confirm
- Where
- 225 Carl Eller Rd., Mars Hill
Marshall
Hot Springs Health Program Pharmacy, Mashburn
The pharmacy inside Mashburn Medical Center. Fill your prescription where you saw the doctor, usually the same day.
- When
- Call for pharmacy hours.
- Who
- Anyone — call to confirm
- Where
- 590 Medical Park Dr., Marshall
Marshall
Ingles Pharmacy, Marshall
Prescriptions at the Ingles grocery store.
- When
- Weekdays 9 a.m. to 7 p.m., Saturdays 11 a.m. to 5 p.m., Sundays noon to 4 p.m.
- Who
- Anyone — call to confirm
- Where
- 5580 US 25/70 Hwy., Marshall
Mars Hill
Hot Springs Health Program Pharmacy, Mars Hill
The pharmacy inside Mars Hill Medical Center. Fill your prescription where you saw the doctor, usually the same day.
- When
- Call for pharmacy hours.
- Who
- Anyone — call to confirm
- Where
- 119 Mountain View Rd., Mars Hill
Marshall
Madison Pharmacy & Gifts
A local pharmacy for prescriptions.
- When
- Call for hours.
- Who
- Anyone — call to confirm
- Where
- 4401 US 25/70 Hwy., Marshall
Marshall
Hot Springs Health Program Pharmacy, Laurel
The pharmacy inside Laurel Medical Center. Fill your prescription where you saw the doctor, usually the same day.
- When
- Call for pharmacy hours.
- Who
- Anyone — call to confirm
- Where
- 80 Guntertown Rd., Marshall
Weaverville
CVS Pharmacy, Weaverville
Prescriptions and vaccines. A MinuteClinic is in the store.
- When
- Call for pharmacy hours.
- Who
- Anyone — call to confirm
- Where
- 121 Monticello Rd., Weaverville
Weaverville
Ingles Pharmacy, Weaverville
Prescriptions at the Ingles grocery store.
- When
- Weekdays 9 a.m. to 9 p.m., weekends 9 a.m. to 6 p.m.
- Who
- Anyone — call to confirm
- Where
- 140 Weaver Blvd., Weaverville
Weaverville
Walmart Pharmacy, Weaverville
Prescriptions at the Walmart store.
- When
- Call for pharmacy hours.
- Who
- Anyone — call to confirm
- Where
- 25 Northridge Commons Pkwy., Weaverville
Weaverville
Publix Pharmacy, Weaverville
Prescriptions at the Publix grocery store, with a drive-thru.
- When
- Call for pharmacy hours.
- Who
- Anyone — call to confirm
- Where
- 165 Weaver Blvd., Weaverville
Newport
Jabo’s Pharmacy, Newport
A local pharmacy for prescriptions.
- When
- Call for hours.
- Who
- Anyone — call to confirm
- Where
- 602 E Broadway, Newport, Tenn.
Newport
Broadway & Main Pharmacy, Newport
A local pharmacy for prescriptions.
- When
- Call for hours.
- Who
- Anyone — call to confirm
- Where
- 136 E Broadway, Newport, Tenn.
Newport
Walgreens, Newport
Prescriptions, with a drive-thru. Open 24 hours.
- When
- Open 24 hours every day. The pharmacy closes 1:30 to 2 a.m.
- Who
- Anyone — call to confirm
- Where
- 102 E Broadway, Newport, Tenn.
Newport
CVS Pharmacy, Newport
Prescriptions and vaccines, with a drive-thru.
- When
- Call for pharmacy hours.
- Who
- Anyone — call to confirm
- Where
- 346 Cosby Hwy., Newport, Tenn.
Newport
Walmart Pharmacy, Newport
Prescriptions at the Walmart store.
- When
- Call for pharmacy hours.
- Who
- Anyone — call to confirm
- Where
- 1075 Cosby Hwy., Newport, Tenn.
Newport
Food City Pharmacy, Newport
Prescriptions at the Food City grocery store.
- When
- Weekdays 9 a.m. to 7 p.m., Saturdays 9 a.m. to 3 p.m. Closed Sundays.
- Who
- Anyone — call to confirm
- Where
- 416 Eastern Plaza Shopping Center, Newport, Tenn.
Greeneville
Walgreens, Greeneville (Andrew Johnson Hwy.)
Prescriptions. Open 24 hours.
- When
- Open 24 hours every day. The pharmacy closes 1:30 to 2 a.m.
- Who
- Anyone — call to confirm
- Where
- 1650 E Andrew Johnson Hwy., Greeneville, Tenn.
Greeneville
Walgreens, Greeneville (Asheville Hwy.)
Prescriptions.
- When
- Weekdays 8 a.m. to 10 p.m., Saturdays 9 a.m. to 6 p.m., Sundays 10 a.m. to 6 p.m. Closed 1:30 to 2 p.m.
- Who
- Anyone — call to confirm
- Where
- 104 Asheville Hwy., Greeneville, Tenn.
Greeneville
CVS Pharmacy, Greeneville (Andrew Johnson Hwy.)
Prescriptions and vaccines.
- When
- Call for pharmacy hours.
- Who
- Anyone — call to confirm
- Where
- 1510 E Andrew Johnson Hwy., Greeneville, Tenn.
Greeneville
CVS Pharmacy, Greeneville (Asheville Hwy.)
Prescriptions and vaccines.
- When
- Call for pharmacy hours.
- Who
- Anyone — call to confirm
- Where
- 506 Asheville Hwy., Greeneville, Tenn.
Greeneville
Walmart Pharmacy, Greeneville
Prescriptions at the Walmart store.
- When
- Call for pharmacy hours.
- Who
- Anyone — call to confirm
- Where
- 3755 E Andrew Johnson Hwy., Greeneville, Tenn.
Greeneville
Ingles Pharmacy, Greeneville
Prescriptions at the Ingles grocery store.
- When
- Weekdays 9 a.m. to 7 p.m. Closed weekends.
- Who
- Anyone — call to confirm
- Where
- 2845 E Andrew Johnson Hwy., Greeneville, Tenn.
Greeneville
Publix Pharmacy, Greeneville
Prescriptions at the Publix grocery store, with a drive-thru.
- When
- Call for pharmacy hours.
- Who
- Anyone — call to confirm
- Where
- 2321 E Andrew Johnson Hwy., Greeneville, Tenn.
Dental
Marshall
Health Department Dental Center
Dental care. Not accepting new patients now.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Mars Hill
Mars Hill Dentistry
General and family dentistry, cleanings and sealants. Same-day appointments. For a dental emergency, call: a dentist is on call around the clock.
- When
- Call for hours
- Who
- Call to ask if they take Medicaid.
- Where
- 831 S Main St., Mars Hill
Marshall
French Broad Family Dentistry
General, restorative and cosmetic dentistry.
- When
- Monday to Wednesday 6:45 a.m. to 3:30 p.m., Thursday 6:45 a.m. to 1:30 p.m.
- Who
- Call to ask if they take Medicaid.
- Where
- 81 N Main St., Marshall
Asheville
Appalachian Mountain Health: dental
A community health center's dental clinic: exams, cleanings, fillings, extractions, crowns, dentures and some root canals. Takes Medicare and Medicaid, and charges less by income and family size.
- When
- Monday to Thursday 8 a.m. to 5 p.m., Friday 8 a.m. to noon.
- Who
- Call to ask if they see patients from Madison County.
- Where
- 7 McDowell St., Suite 200, Asheville
Asheville
A-B Tech Dental Clinic
Low-cost cleanings, deep cleanings, fluoride and X-rays by dental hygiene students: $30 for an adult cleaning, $20 for a child, $10 for a screening. No fillings or extractions.
- When
- Open during the school semester. Call for clinic days.
- Who
- Patients are chosen at a screening visit. Call to book.
- Where
- Ferguson Center, 10 Genevieve Cir., Asheville
Eye care
Mars Hill
Mars Hill Eyecare
The county's eye doctor: eye exams for adults and children, contact lens fittings and glasses sold on site. Call for eye emergencies. Takes Medicare and many vision plans.
- When
- Tuesday to Friday 8 a.m. to 5 p.m.
- Who
- Call to ask if they take Medicaid.
- Where
- 63 Chestnut St., Mars Hill
Statewide
VISION NC
A free eye exam from a volunteer eye doctor within about 25 miles. If you need glasses, New Eyes or the Lions Club can help with them. A social worker, case worker or charity applies for you; you can't apply yourself.
- When
- Takes 1 to 2 weeks. Book the exam within 45 days.
- Who
- NC residents with low income and no insurance
- Where
- Phone or online
Apply through an agency
By phone
EyeCare America
A free medical eye exam by an eye surgeon (ophthalmologist), for worries such as glaucoma, diabetes or cataracts. Glasses are not included.
- When
- Weekdays 11 a.m. to 5 p.m. Eastern.
- Who
- Adults 18 and over with no insurance or too little
- Where
- Phone or online
Online
New Eyes
Free or low-cost prescription eyeglasses for people with low income. Apply online; if approved, you get a voucher to order glasses online. An application fee applies.
- When
- Call for hours
- Who
- People with low income who have an eyeglass prescription from the last 24 months
- Where
- Phone or online
Statewide
Prevent Blindness NC: vouchers for children
Free eye exam and glasses vouchers for children. A school nurse, health department or social worker applies for the family.
- When
- Call for hours
- Who
- Children up to age 19 who are in school
- Where
- Phone or online
By phone
NC Services for the Blind, Asheville
Help with vision loss: job training, living on your own, and eye care to prevent blindness. Also serves deaf-blind people. Its Medical Eye Care Program pays for eye treatment, surgery and eye medicines, as funds allow, for people with low income who don't qualify for Medicaid.
- When
- Call for hours
- Who
- People who are blind or have low vision, and people with eye disease whose income is low but too high for Medicaid
- Where
- 2500 Heart Dr., Suite 002, Asheville
Asheville
Charles George VA Medical Center
VA health care for Western NC. Madison County's VA medical center. Its eye clinic does eye exams and glasses prescriptions; ask your VA primary care doctor for a referral.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 1100 Tunnel Rd., Asheville
Asheville
Reflect Vision Care, Asheville Mall
Eye exams, with glasses sold at the LensCrafters store. Takes Medicaid and Medicare.
- When
- Call for hours.
- Who
- Anyone — call to confirm
- Where
- 3 S Tunnel Rd., Suite 187, Asheville
Coverage, home care and telehealth
Comes to you
Madison Home Care and Hospice
Home health and hospice care.
- When
- 24/7
- Who
- Anyone — call to confirm
- Where
- Phone or online
County libraries
Library telehealth rooms
Private rooms for video doctor visits at county libraries. Call your branch to confirm it has one.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Hot Springs 828-660-8363. Marshall 828-649-3741. Mars Hill 828-689-5183
Marshall
Medicaid, Madison County DSS
Apply for Medicaid or get help with your Medicaid case.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 5707 US 25-70 Hwy., Suite 1, Marshall
828-649-2711, weekdays 8 a.m. to 5 p.m.
By phone
SHIIP Medicare counseling
Free help choosing Medicare plans. Open enrollment runs October 15 to December 7.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Local 828-649-3500, ext. 4189. Statewide 1-855-408-1212
Online
ePASS: apply online for NC benefits
Apply online for food assistance (SNAP), Medicaid and energy help.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Help: Madison County DSS 828-649-2711
By phone
NC Medicaid Contact Center
Questions about NC Medicaid and how to apply. From Jan. 1, 2027, many adults 19 to 64 must report 80 hours a month of work, school or volunteering, and renew every 6 months. Answer DSS letters right away.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
888-245-0179, weekdays 8 a.m. to 5 p.m.
By phone
NC Medicaid Ombudsman
Free help with Medicaid notices, bills, and problems with your health plan or provider that you can't solve.
- When
- Call for hours
- Who
- Medicaid members and families
- Where
- Phone or online
1-877-201-3750, weekdays 8 a.m. to 5 p.m.
Legal help
8 placesPisgah Legal Services is the main free legal help for Madison County. It handles FEMA appeals, insurance denials, eviction, foreclosure, and scams.
Marshall
Pisgah Legal Services
Free civil legal help: housing, benefits, disaster recovery, domestic violence, elder law, consumer, tax, and veterans issues. No criminal cases.
- When
- Call for hours
- Who
- Low-income Madison County residents
- Where
- 32 N. Main St., Marshall (by appointment). Main office: 62 Charlotte St., Asheville
828-253-0406 or 800-489-6144, weekdays 8:30 a.m. to 5 p.m. For FEMA appeals or insurance denials, press 8
Marshall
Madison County Register of Deeds
Certified copies of birth, death and marriage certificates, and copies of deeds and land records, for papers lost in the flood or to show you own your home. Search records online. Free fraud alerts on your property records.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 5707 US 25-70 Hwy., Suite 6, Marshall
828-649-3131, weekdays 8 a.m. to 5 p.m.
By phone
Legal Aid of North Carolina
Free civil legal help. Apply by phone or online. The Foothills office in Morganton serves Madison County.
- When
- Call for hours
- Who
- Low-income North Carolinians
- Where
- Phone or online
Helpline 1-866-219-5262, weekdays 9 a.m. to 3 p.m. Foothills office 828-437-8280
By phone
Disability Rights NC
Free disability rights advocacy and legal help.
- When
- Call for hours
- Who
- NC residents with a disability
- Where
- Phone or online
By phone
NC Bar Lawyer Referral Service
Referral to a private lawyer. The first 30-minute meeting costs $50.
- When
- Call for hours
- Who
- Anyone
- Where
- Phone or online
By phone
NC Department of Justice, Consumer Protection
Report contractor and repair scams.
- When
- Call for hours
- Who
- NC residents
- Where
- Phone or online
By phone
NC Crime Victims Compensation
Pays crime victims back for medical care, counseling, lost wages, funeral costs and crime scene cleanup. Apply online or by mail.
- When
- Call for hours
- Who
- Victims of crimes in NC reported to police within 6 months. Apply within 2 years
- Where
- Phone or online
Asheville
Legal Aid NC Senior Law Project
Free legal help for older adults.
- When
- Call for hours
- Who
- NC residents 60 and older, in all counties
- Where
- 20 Artful Way, Asheville
No Tennessee legal programs were found that serve 28743 residents.
Seniors and disability
14 placesMadison County Community Services runs the senior center, senior meals, and in-home aide help. Land of Sky supports family caregivers across the region.
Older adults
Marshall
Madison County Community Services
Marshall Senior Center, senior meal sites, and volunteer programs.
- When
- Call for hours
- Who
- Adults 60 and older
- Where
- 462 Long Branch Rd., Marshall
828-649-0722, weekdays 8 a.m. to 4 p.m.
Comes to you
Madison County In-Home Aide Services
Help at home for older adults who cannot fully care for themselves.
- When
- Call for hours
- Who
- Adults 60 and older
- Where
- Phone or online
By phone
Senior Community Service Employment Program
Paid part-time job training, about 20 hours a week, at nonprofits and public agencies, and help moving into a regular job.
- When
- Call for hours
- Who
- Age 55 and up with low income
- Where
- Phone or online
Marshall
Adult Protective Services, Madison County DSS
Report abuse, neglect or money exploitation of an older or disabled adult. DSS adult services can look into it and help.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 5707 US 25-70 Hwy., Suite 1, Marshall
828-649-9498, weekdays 8 a.m. to 5 p.m. In danger, call 911
Marshall
Property tax relief for older, disabled and veteran homeowners
Lowers the property tax on your home. Apply with Form AV-9 at the county Tax Assessor.
- When
- Apply by June 1
- Who
- Homeowners 65 or older or totally and permanently disabled, with income up to $38,800. Veterans with a total and permanent service-connected disability
- Where
- 5707 US 25-70 Hwy., Marshall
828-649-3014, weekdays 8 a.m. to 5 p.m.
By phone
SHIIP Medicare counseling
Free help choosing Medicare plans. Open enrollment runs October 15 to December 7.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Local 828-649-3500, ext. 4189. Statewide 1-855-408-1212
By phone
Long-Term Care Ombudsman, Land of Sky
Free, private help with problems in nursing homes and adult care homes. Explains residents' rights and works to solve complaints.
- When
- Call for hours
- Who
- Residents of long-term care homes and their families
- Where
- Phone or online
Asheville
Legal Aid NC Senior Law Project
Free legal help for older adults.
- When
- Call for hours
- Who
- NC residents 60 and older, in all counties
- Where
- 20 Artful Way, Asheville
Asheville
Land of Sky Area Agency on Aging
Family caregiver support, respite care, dementia caregiver help (Project CARE), and the Long-Term Care Ombudsman.
- When
- Call for hours
- Who
- Buncombe, Henderson, Madison, and Transylvania residents
- Where
- 339 New Leicester Hwy., Suite 140, Asheville
Disability
Hot Springs
Hot Springs Lions Club
Lend free medical equipment, such as wheelchairs and walkers, from the club's equipment room. Meals for neighbors in need, including seniors, and free vision checks in the schools. Ask about help paying for glasses or hearing aids.
- When
- Meets the 3rd Thursday at 6 p.m.
- Who
- Anyone in the Hot Springs area
- Where
- Lions Hut, Main St. (US 25/70), Hot Springs
Marshall
NC Division of Employment and Independence for People with Disabilities (formerly Vocational Rehabilitation)
Job training and placement for people with disabilities.
- When
- Call for hours
- Who
- People with disabilities
- Where
- 190 Health Care Ln., Marshall
Marshall
Adult Protective Services, Madison County DSS
Report abuse, neglect or money exploitation of an older or disabled adult. DSS adult services can look into it and help.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 5707 US 25-70 Hwy., Suite 1, Marshall
828-649-9498, weekdays 8 a.m. to 5 p.m. In danger, call 911
Marshall
Property tax relief for older, disabled and veteran homeowners
Lowers the property tax on your home. Apply with Form AV-9 at the county Tax Assessor.
- When
- Apply by June 1
- Who
- Homeowners 65 or older or totally and permanently disabled, with income up to $38,800. Veterans with a total and permanent service-connected disability
- Where
- 5707 US 25-70 Hwy., Marshall
828-649-3014, weekdays 8 a.m. to 5 p.m.
By phone
Disability Rights NC
Free disability rights advocacy and legal help.
- When
- Call for hours
- Who
- NC residents with a disability
- Where
- Phone or online
By phone
NC Services for the Blind, Asheville
Help with vision loss: job training, living on your own, and eye care to prevent blindness. Also serves deaf-blind people. Its Medical Eye Care Program pays for eye treatment, surgery and eye medicines, as funds allow, for people with low income who don't qualify for Medicaid.
- When
- Call for hours
- Who
- People who are blind or have low vision, and people with eye disease whose income is low but too high for Medicaid
- Where
- 2500 Heart Dr., Suite 002, Asheville
By phone
NC Services for the Deaf and Hard of Hearing, Asheville
Help for people who are deaf, hard of hearing or deaf-blind: hearing loss services, interpreters and phone equipment.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 12 Barbetta Dr., Asheville
828-365-7800 or 800-681-7998. Video phone 828-333-5830. TTY 800-681-8035
No Tennessee senior or disability programs were found that serve 28743 residents.
Children and families
15 placesMadison County Partnership for Children (Smart Start) is the first call for child care and early learning help.
Child care and early learning
Mars Hill
Madison County Partnership for Children (Smart Start)
Child care referrals, Dolly Parton's Imagination Library (free books), Reach Out and Read, and play groups.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Mars Hill
Marshall
Child care subsidy, Madison County DSS
Vouchers to help pay for child care. There may be a waitlist.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
By phone
Madison County Schools Early Childhood Centers
Year-round care from birth to kindergarten, 6 a.m. to 6 p.m., with free meals. Takes DSS vouchers and Smart Start scholarships. Hot Springs center: 356 NW US 25/70.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Hot Springs 828-622-3292, ext. 60123
By phone
Mountain Child Care Connections
Help finding child care in 13 western counties, including Madison.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
1-877-752-5955, weekdays 8 a.m. to 5 p.m.
Health and parenting
Marshall
Madison County Health Department child health
Child checkups and a child health nurse.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Mars Hill
Abiding Hope
Faith-based pregnancy center: free pregnancy tests, ultrasounds, parenting classes, and a baby supply closet. Does not provide prenatal medical care.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 105 Chestnut St., Mars Hill
828-680-1230. Text 828-380-6458
Marshall
Madison County Toy Run
Christmas toys for Madison County children, collected by a motorcycle and car run and given out through the Sheriff's Office. Call the Sheriff's Office to ask about getting toys for your children.
- When
- Toys are collected through Thanksgiving.
- Who
- Madison County children
- Where
- Phone or online
Marshall
Child Protective Services and foster care, Madison County DSS
Report suspected child abuse or neglect. Ask about foster care, adoption or becoming a foster home.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 5707 US 25-70 Hwy., Suite 1, Marshall
828-649-9498, weekdays 8 a.m. to 5 p.m. In danger, call 911
Marshall
Madison County Child Support Services
Set up, collect or change a child support order. Pay online or by mail; the office no longer takes payments. It does not handle custody or visitation.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 240 Carolina Ln., Marshall
828-649-3820, weekdays 8:30 a.m. to 4:30 p.m.
Charlotte
Oasis Shriners Roadrunners
Free volunteer rides for western NC children treated at Shriners Children's hospitals, with wheelchair vans. Families who drive themselves can get mileage and meal money, and a hotel when an overnight is needed.
- When
- Weekdays 8:30 a.m. to 5 p.m.
- Who
- Children who are patients of Shriners Children's
- Where
- Phone or online
Statewide
Prevent Blindness NC: vouchers for children
Free eye exam and glasses vouchers for children. A school nurse, health department or social worker applies for the family.
- When
- Call for hours
- Who
- Children up to age 19 who are in school
- Where
- Phone or online
Asheville
CDSA of Western North Carolina
Early intervention for babies and toddlers who are behind in learning, moving, talking, getting along or self-care. Parents can make the referral themselves.
- When
- Call for hours
- Who
- Children under 3 with a developmental delay or certain conditions
- Where
- 2500 Heart Dr., Suite 100, Asheville
School and youth
By phone
Madison County Schools Exceptional Children
Special education services, age 3 and up.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
By phone
Empowering Madison Youth to Succeed
Youth program of Madison County Schools.
- When
- Call for hours
- Who
- Madison County students
- Where
- Phone or online
Marshall
NC Cooperative Extension, Madison County
4-H, nutrition classes, and local food programs.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 258 Carolina Ln., Marshall
Veterans
9 placesStart with the Madison County Veterans Services Office. It files VA claims for free. In a crisis, call 988 and press 1.
Marshall
Madison County Veterans Services Office
Free help filing VA disability, pension, survivor, and burial claims.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 462 Long Branch Rd., Marshall
828-649-0767, weekdays 8 a.m. to 4 p.m.
By phone
Madison County Transportation Authority: rides for veterans
Free rides for veterans.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Marshall
NCWorks Career Center
Free help with job search, career planning and training.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- A-B Tech Madison, 4646 US 25-70, Marshall
828-782-2632, weekdays 8 a.m. to 5 p.m.
Marshall
American Legion Post 317, Marshall
Support and fellowship for veterans, and an Honor Guard for military funerals. A $10 dinner every Monday, 5 to 7 p.m., pays for scholarships for local high school students.
- When
- Meets the 1st Thursday: 5 p.m. social, 6 p.m. meeting.
- Who
- Veterans and their families
- Where
- 36 Bridge St., Marshall
Contact form online
Mars Hill
VFW Post 5483, Mars Hill
Support and advocacy for veterans. The post is building the Madison County Veterans Park in Marshall.
- When
- Call for hours
- Who
- Veterans and their families
- Where
- Phone or online
Email info@marshillvfw.com
Marshall
Property tax relief for older, disabled and veteran homeowners
Lowers the property tax on your home. Apply with Form AV-9 at the county Tax Assessor.
- When
- Apply by June 1
- Who
- Homeowners 65 or older or totally and permanently disabled, with income up to $38,800. Veterans with a total and permanent service-connected disability
- Where
- 5707 US 25-70 Hwy., Marshall
828-649-3014, weekdays 8 a.m. to 5 p.m.
By phone
Veterans Crisis Line
Free, confidential crisis support for veterans and their families, 24/7.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
988, then press 1. Or text 838255.
By phone
NC Department of Military and Veterans Affairs
Free help filing VA disability claims. The nearest Veterans Service Center is in Canton.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 427 Main St., Canton
844-624-8387. Canton office 919-664-1095
Asheville
Charles George VA Medical Center
VA health care for Western NC. Madison County's VA medical center. Its eye clinic does eye exams and glasses prescriptions; ask your VA primary care doctor for a referral.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 1100 Tunnel Rd., Asheville
Jobs and income
5 placesMarshall
NCWorks Career Center
Free help with job search, career planning and training.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- A-B Tech Madison, 4646 US 25-70, Marshall
828-782-2632, weekdays 8 a.m. to 5 p.m.
Marshall
A-B Tech Madison: GED and HiSET classes
Classes to get ready for the GED or HiSET high school equivalency test. Tests cost $15 to $20 each. A free online Adult High School diploma is also offered.
- When
- Tuesdays and Thursdays: mornings, afternoons and evenings
- Who
- Ages 16 and 17 need a permission form
- Where
- 4646 US 25-70, Marshall
By phone
NCWorks NextGen, Goodwill
Free help for young people with school, career planning, job training and work experience, with a career advisor one on one. Apply online.
- When
- Call for hours
- Who
- Ages 16 to 24
- Where
- Phone or online
By phone
Senior Community Service Employment Program
Paid part-time job training, about 20 hours a week, at nonprofits and public agencies, and help moving into a regular job.
- When
- Call for hours
- Who
- Age 55 and up with low income
- Where
- Phone or online
Online
NC Division of Employment Security
File for unemployment benefits online or by phone. Free interpreters available.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
888-737-0259, weekdays 8 a.m. to 5 p.m.
Rides
2 placesThe Madison County Transportation Authority gives rides within the county and to Asheville. Book ahead.
By phone
Madison County Transportation Authority
Curb-to-curb rides in Madison and Buncombe counties to medical visits, meal sites, banks, and groceries. Wheelchair accessible. Buncombe appointments must be by 2 p.m.
- When
- Call for hours
- Who
- Madison County residents. Free for people 60 and older, veterans, and work trips. Others pay a fare
- Where
- Phone or online
828-649-0729, weekdays 8 a.m. to 4:30 p.m. TDD 800-735-2962
By phone
Medicaid rides to medical visits
Free rides for Medicaid members. Book through DSS or your health plan.
- When
- Call for hours
- Who
- Medicaid members
- Where
- Phone or online
DSS 828-649-2711. AmeriHealth 833-498-2262. Carolina Complete 855-397-3601. Healthy Blue 855-397-3602. UnitedHealthcare 800-349-1855. Vaya Partners 855-397-3614
Asheville's Mountain Mobility serves Buncombe residents only. Tennessee transit services did not confirm trips to or from North Carolina.
Storms and disasters
7 placesSign up for county alerts first. It is free and is the fastest way to hear about evacuations and road closures.
Sign up for alerts
Hot Springs
CodeRED alerts, Town of Hot Springs
Alerts from the Town of Hot Springs on your phone: emergencies, road closures, water line breaks, boil water advisories, severe weather and closures. Sign up online with your cell number and home address; the CodeRED app alone may miss messages. This is separate from the county's Hyper-Reach alerts, so sign up for both.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Sign up online
Online
Hyper-Reach county alerts
Free emergency alerts from Madison County. Any county resident can sign up.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Sign up online
Get ready
Online
ReadyNC
The state preparedness site: make a plan, build a kit, find shelters, and check road conditions.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Online
Ready.gov emergency kit list
FEMA's checklist of supplies for your home kit.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
By phone
NC CERT Program
Community Emergency Response Team training for volunteers. Can help start a local team.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Disaster relief
Asheville
American Red Cross, Western NC Chapter
Disaster relief after house fires and storms. Serves Madison County.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Asheville
By phone
NC 211
Free help finding local services: food, housing, utilities, health care and more. Open 24/7, in most languages.
- When
- 24/7
- Who
- Anyone — call to confirm
- Where
- Phone or online
Dial 211 or 1-888-892-1162
Tennessee: None found. Tennessee emergency agencies serve Tennessee residents. For a disaster at a 28743 home, call the Red Cross Western NC Chapter above.
Pets and animals
14 placesThe county shelter in Marshall takes calls about strays, bites and lost pets at 828-649-3190. For low-cost spay/neuter or help with a vet bill, call Friends of Madison County Animals at 828-649-9798.
Shelter, animal control and lost pets
Marshall
Madison County Animal Shelter
The county animal shelter. Adopt, foster or surrender a pet. Hours may change. Check the shelter's Facebook page. Report a lost or found pet online, and visit to check the kennels.
- When
- Monday to Wednesday, Friday and Saturday, 10 a.m. to 2 p.m. Closed Thursday and Sunday
- Who
- Anyone — call to confirm
- Where
- 389 Long Branch Rd., Marshall
By phone
Madison County Animal Control
Report a stray, a wild animal acting strangely, or cruelty or neglect. If you are keeping a stray, call within 72 hours. Report an animal bite here and to the Health Department at 828-649-3531.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
828-649-3190. Emergencies 911
By phone
NC Animal Welfare Hotline
A state line to report animal cruelty after you have called local animal control or the sheriff. The state sends your complaint to the right agency. Complaints can't be anonymous.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Online
ReadyNC: pets in an emergency
How to plan for pets in a disaster, and what to pack. Shelters keep pets in a separate area, so bring a crate, food and vaccine records.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
Vet care, spay/neuter and pet costs
Spring Creek
Spring Creek Mobile Veterinary Services
A local vet who comes to your home. Checkups, sick visits and end-of-life care at home. Lower home-visit fee for Hot Springs Housing Authority families.
- When
- By appointment. Monday, Tuesday, Thursday and Friday, 8 a.m. to 5 p.m.
- Who
- Anyone — call to confirm
- Where
- Spring Creek Community Center, 13075 NC 209
828-585-4900, text preferred
Marshall
Friends of Madison County Animals: spay/neuter
Spay or neuter for $50 per cat or dog. Transport leaves the Center Community Center every two weeks for the ASPCA clinic in Asheville. Free rabies shot if needed, microchip $10. Help with the cost if you qualify. Register online. Pets must be at least 3 months old and 3 lbs.
- When
- Drop off 6:45 to 7:30 a.m. on clinic day. Pick up the next day, 10:30 to 11:30 a.m.
- Who
- Madison County residents
- Where
- Center Community Center, 1300 Grapevine Rd., Marshall
828-649-9798, Monday, Wednesday and Friday, 10 a.m. to 2 p.m.
By phone
Friends of Madison County Animals: vet bills and winter shelter
Emergency vet vouchers when a pet is suddenly sick or hurt and you can't pay. Call during office hours. Also free straw, dog houses and cat shelters for pets in the cold.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- Phone or online
828-649-9798, Monday, Wednesday and Friday, 10 a.m. to 2 p.m.
By phone
ASPCA Animal Poison Control
Call if your pet may have eaten something poisonous. Experts answer 24 hours a day. A fee may apply.
- When
- 24/7
- Who
- Anyone — call to confirm
- Where
- Phone or online
Weaverville
Appalachian Animal Hospital
Vet care for dogs and cats, and urgent care with walk-ins. Mobile vets visit farms and homes for horses, goats, sheep, llamas and alpacas. Serves Marshall and Mars Hill.
- When
- Weekdays 7:30 a.m. to 8 p.m. Urgent care Monday to Thursday, noon to 10 p.m.
- Who
- Anyone — call to confirm
- Where
- 29 Monticello Rd., Weaverville
Newport
Cedarwood Veterinary Hospital
Vet care for dogs, cats, birds, rabbits, ferrets, reptiles, small pets, miniature pigs and goats. Taking new clients.
- When
- Weekdays 8:30 a.m. to 5:30 p.m., closed 12:30 to 2 p.m.
- Who
- Anyone — call to confirm
- Where
- 1111 E US 25/70 Hwy., Newport, Tenn.
Newport
Appalachian Veterinary Hospital
Full-service vet care for pets. Book online or by phone.
- When
- Weekdays 8 a.m. to 5:30 p.m., Saturdays 8 a.m. to noon.
- Who
- Anyone — call to confirm
- Where
- 231 W Broadway, Newport, Tenn.
Livestock and farm animals
Marshall
NC Cooperative Extension, Madison County: livestock
Free advice on livestock, pasture and hay from the Extension office. Also the local contact for farm animals after a disaster.
- When
- Call for hours
- Who
- Anyone — call to confirm
- Where
- 258 Carolina Ln., Marshall
Marshall
USDA Farm Service Agency, Madison County
Federal farm programs, including payments for livestock that die from bad weather. File a notice of loss here. You need proof of what you had and what you lost.
- When
- Call for hours
- Who
- Livestock owners and farmers
- Where
- 4388 US 25/70 Hwy., Marshall
By phone
NC Agriculture Emergency Hotline
State help for farmers in weather emergencies. The line opens when a storm is coming.
- When
- During weather emergencies
- Who
- Anyone — call to confirm
- Where
- Phone or online
Weaverville
Appalachian Animal Hospital
Vet care for dogs and cats, and urgent care with walk-ins. Mobile vets visit farms and homes for horses, goats, sheep, llamas and alpacas. Serves Marshall and Mars Hill.
- When
- Weekdays 7:30 a.m. to 8 p.m. Urgent care Monday to Thursday, noon to 10 p.m.
- Who
- Anyone — call to confirm
- Where
- 29 Monticello Rd., Weaverville
Libraries
3 placesAll three branches offer free computers and Wi-Fi and job help. The Marshall and Mars Hill branches have free food pantries. Some branches have telehealth rooms; call your branch to confirm. See Madison County Public Library.
Hot Springs
Madison County Public Library, Hot Springs
Free computers and Wi-Fi, telehealth rooms, and job help.
- When
- Weekdays 10 a.m. to 6 p.m., Saturday 10 a.m. to 2 p.m. Closed 12:30 to 1 p.m.
- Who
- Anyone — call to confirm
- Where
- 170 Bridge St.
Marshall
Madison County Public Library, Marshall
Free computers and Wi-Fi, telehealth rooms, a free food pantry, and job help.
- When
- Weekdays 9 a.m. to 6 p.m., Saturday 9 a.m. to 2 p.m.
- Who
- Anyone — call to confirm
- Where
- 1335 N. Main St.
Mars Hill
Madison County Public Library, Mars Hill
Free computers and Wi-Fi, telehealth rooms, a free food pantry, and job help.
- When
- Weekdays 9 a.m. to 6 p.m., Saturday 9 a.m. to 2 p.m.
- Who
- Anyone — call to confirm
- Where
- 25 Library St.
Community groups
6 placesHot Springs
Hot Springs Lions Club
Lend free medical equipment, such as wheelchairs and walkers, from the club's equipment room. Meals for neighbors in need, including seniors, and free vision checks in the schools. Ask about help paying for glasses or hearing aids.
- When
- Meets the 3rd Thursday at 6 p.m.
- Who
- Anyone in the Hot Springs area
- Where
- Lions Hut, Main St. (US 25/70), Hot Springs
Marshall
American Legion Post 317, Marshall
Support and fellowship for veterans, and an Honor Guard for military funerals. A $10 dinner every Monday, 5 to 7 p.m., pays for scholarships for local high school students.
- When
- Meets the 1st Thursday: 5 p.m. social, 6 p.m. meeting.
- Who
- Veterans and their families
- Where
- 36 Bridge St., Marshall
Contact form online
Mars Hill
VFW Post 5483, Mars Hill
Support and advocacy for veterans. The post is building the Madison County Veterans Park in Marshall.
- When
- Call for hours
- Who
- Veterans and their families
- Where
- Phone or online
Email info@marshillvfw.com
Mars Hill
Rotary Club of Madison County
Scholarships for students and grants for local projects; apply on the club's website. Runs a Helene relief fund and Empower Girls of Madison County.
- When
- Meets Thursdays at 7:30 a.m. (4th Thursday at 5:30 p.m.) at Mars Hill University's Pittman Dining Hall.
- Who
- Anyone — call to confirm
- Where
- Phone or online
Email madisonncrotary@gmail.com
Marshall
Madison County Toy Run
Christmas toys for Madison County children, collected by a motorcycle and car run and given out through the Sheriff's Office. Call the Sheriff's Office to ask about getting toys for your children.
- When
- Toys are collected through Thanksgiving.
- Who
- Madison County children
- Where
- Phone or online
Charlotte
Oasis Shriners Roadrunners
Free volunteer rides for western NC children treated at Shriners Children's hospitals, with wheelchair vans. Families who drive themselves can get mileage and meal money, and a hotel when an overnight is needed.
- When
- Weekdays 8:30 a.m. to 5 p.m.
- Who
- Children who are patients of Shriners Children's
- Where
- Phone or online
RHSA does not currently accept individual applications for assistance. This guide will help you find help from other organizations.
Programs, hours, and phone numbers change. Call ahead when you can.
Know of a program we should list, or see something out of date? Contact us.